User Need finding: A ridesharing app: Xcab

 

User Needs:

Users’ primary needs are centered around the goal of finding the best ridesharing apps that are can trust, secure, easy to navigate, good functionality, and more advanced to compare with other ride-sharing apps. Recently available ride-sharing the app is not to provide more facilities in one app, no secure, no woman safety, confuse button level, apps crash on iOS, and lots of problems.

Users' a major important need is a security system, women users' safety, feel safe ride at night, legal action of sexual harassment, and trust driver and rider. Users' needs allow the rider to choose a driver from an option of the ridesharing app. It will benefit the riders to choose specific nearby drivers. Time management is very important for both riders and drivers. Tracking system for the loved one, it helps someone know users can be tracked. It is known through apps where your people are, whether they have reached or not. Provide more guidance to the drivers and improved the license verification options. The emergency button and reminder alert can help a lot for users. When and where to go, many times users forget. Having a reminder is very good for users. It will remember his/her trip times. And can be accessed very easily.

 

Users’ Current Practices:

Most of the users are not satisfied with their ridesharing apps. Because it's hard to navigate the app menu, options and more. The driving license and driver information approval and is very complicated in ridesharing apps. Users are complaining about their trip canceling, apps freezing and crashing on iOS. When the ridesharing app is updating, there have no notifying the users. When the Ride Sharing app is updated, users are not notified. As a result, users log out of the old version and when they log in again, many error messages show. Uber users faced this problem, "Unknown Error-We were unable to complete your request, please try again". Users use different apps to take advantage of different rides. For example, a user is installing an app for a bicycle ride, while the same user is using another app for booking a truck. Users want all kinds of ride-sharing benefits to be in one app. Users are not comfortable on night trips and they are not getting their safety and security. Many times, users have to pay extra money. As far as I understood in the user interviews, they are not satisfied.

Functional Requirements:

• Be able to design a clearly visible button for canceling the confirm trip.
• Be able to allow the rider to choose a driver from the option.
• Be able to allow a link for the rider to share their GPS location on social media.
• Design a tracking system for the known person.
• Design reminder alert to the next trips.
• Be able to allow traffic updates.
• Design an emergency button.
• Design proper guidance for drivers.
• Design and improve the safety and security system.
• Be able to access bicycle-sharing using GPS tracking.
• Be able to book a track.
• Design ridesharing service.
• Design car rental service.
• Must be able to invite multiple contacts.
• Invitees must have to confirm pick-up before the location is shared.
• Must be able to still request Xcab if one invitee declines or doesn’t respond.
• Invitees must be aware of the route and other passengers.
• Xcab must take the most efficient route.
• Passengers must be aware of pick-up time at their location.
• Passengers must be aware of the stop order.
• Fare must be split fairly based on the distance each passenger traveled.
• The system must work with various types of Xcab (i.e. XcabX, XcabXL, etc).

System Constraints:

• The system must maintain its security application to stop unauthorized persons from accessing the Xcab system.
• The driver and rider should maintain the system policy.
• Must maintain the traffic rules. If any driver violated the traffic rules, the Xcab system will take action for this driver.
• [Accessibility:] Users must be able to control who has access to their opinions on the system of information. Some users may only be willing to contribute information anonymously, while others will want to put their names on their opinions.
• [Minimum Hassle:] Since our goal was to create a ridesharing system that people would actually incorporate problem-solving into their existing ridesharing system, our ridesharing app will be designed for ease of integration.
• [Streamlined:] The average user spends so little time access other options on ridesharing apps that any operation we expect a majority of users to perform must be exceedingly quick and consistent with the flow of the interface they already use.

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